Be sure to check out the FAQ page as well!
Q: Do you ship worldwide?
Yes, we ship worldwide! We have customers from all over the world from Australia, New Zealand, Canada, Germany and Singapore.
Q: How do I track my orders?
We have a tracking code that we will send for all our orders so you know where your order is!
Q: When will my order be processed?
All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
Q: How long will it take to receive my order?
Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 12 - 20 business days for delivery in the United States, and 15-30 business days for international orders (depending on location).
Q: Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Q: How do I return my product?
Your item cannot be worn or washed and you will need to send your item back to our warehouse. Please email us for details.
We will email you once we receive it and process your refund. The money will be back in your account within 48 hours.
Q: How do I go about exchanging my product?
We do accept exchanges within one month of your receipt of the product. We only ask that these items are not worn or washed. Items that have been worn or washed cannot be accepted. To make an exchange, please send back the item with the original invoice (if you still have it) and a note explaining the changes you would like us to make. Your exchange will be sent out within 5-7 business days.